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FAQ (Frequently Asked Questions)

  • 1.1 Who do I contact if I have questions or concerns?

    For all questions regarding the afterschool program, contact the site director. Click HERE for the site contact list.

  • 1.2 Why am I not receiving emails from Eleyo regarding the Afterschool Program?

    If you are not receiving any emails from the Eleyo system, please make sure that you check your junk/spam folder in your email. The sender will be

  • 2.1 How do I register for the Afterschool Program?

    All parents must complete an Eleyo contract request for the each child for each school year.  Applicants are accepted on a first come, first serve basis subject to availability. Students cannot register in the afterschool program if they have any outstanding balances in the District.

    Afterschool program registration contract requests are pending approval until approved by the individual afterschool program. Upon approval, you will receive an official email from Eleyo notifying you of your acceptance into the afterschool program. Families will be charged a one time $25.00 registration fee, per child per school year, upon approval of the contract.

    To begin the enrollment process, click HERE.

  • 2.2 Can we set up a dual household account?

    There can be more than one account manager added to a child care account. This allows each account manager to view invoices and make payments on the the account. Note that the parent/guardian who first created the account will be the main account owner. We are unable to create more than one Child Care Account for the same child.

    Credit card payments and payments made by check make it easy to track who made payments on the account. If you choose to pay by cash or money order and need to track the payer's name, please inform the site director.

    Additionally, people who are not account managers can make payments on the account by using Quick Pay. This a convenient option for others who would like to make payments towards your child's account. To use Quick Pay, the payer must know the child's child care account number and last name. If the payer does not know the child care account number, they should contact the child's parent/guardian. To use Quick Pay, click HERE

  • 2.3 Who should I contact to follow up on the status of the waiting list?

    Acceptance into the afterschool program is based on the order the contract requests are received and on program availability. Sites continuously advertise and work to recruit staff in order to reduce/eliminate waitlists when possible. 

    If you have specific questions about your placement on the waitlist, reach out to the site director of the program. Click HERE for the site director contact list. 

  • 3.1 How do I update the list of people authorized to pick up my child(ren)?

    When first creating your contract request, you can designate emergency contacts who are authorized to pickup your child(ren). Once the contract request has been submitted, you will need to use the Addendum to Afterschool Programs Registration form to add or remove those authorized for pickup. If you would like to temporarily add an authorized pickup, you can use Afterschool Program Limited Authorization for Student Pickup form.

  • 3.2 How do I change programs (PT/FT) or withdraw from the program?

    If you would like to change your child's program for the upcoming month, you can submit a schedule change request by:

    1. From the Welcome Page, click the button for Account Management.
    2. Once you are signed in, select the child care contract you want to change. 
    3. Click the Change Schedule button on the left hand side. 
    4. Make the desired changes to the child's schedule. NOTE: The system will only allow you to request changes for dates that have not yet been billed. The system will automatically enter the soonest date you are allowed to change.
    5. Click Submit Contract Schedule Changes.
    6. Your child care account will show that the schedule change request is waiting to be reviewed. You will receive a confirmation email once your schedule change has been approved. You not receive an email if the schedule change request is denied. 

    If you would like to withdraw your child prior to the start of the upcoming program, you can submit a withdrawal request by:

    1. From the Welcome Page, click the button for Account Management.
    2. Once you are signed in, select the child care contract you want to withdraw. 
    3. Click the Withdraw Contract button on the left hand side.
    4. Choose Withdraw Entirely and enter a reason for withdrawal. NOTE: Withdrawal reason is optional.
    5. Click Request Withdrawal. 
    6. Your child care account will show that the withdrawal request is waiting to be reviewed. You will receive a confirmation email once the withdrawal request has been approved. 

    Mid-month changes in program or mid-month withdrawal is not typically allowed. If you feel that you have an extenuating circumstance that needs review, please complete the Addendum to the Addendum to the Afterschool Programs Registration form. 

  • 3.3 How do I know what my current balance is?

    1. From the Welcome Page, and log-in 
    2. At the top, go to Explore All Programs and click on the account you would like to view. 
    3. The balance for the most recent invoice will appear on the left hand side of the page.
    4. If there is a balance due, you can click on the invoice and make payment.

    Accounts with past due balances will result in termination from the program, and the spot will open to the next family on the waiting list. If there is still space in the program, re-enrollment cannot occur until the past due balance is paid in full. 

  • 3.4 Do I get a discount if I work for the School District of Palm Beach County?

    Full time employees of the school district (not including charter school employees) qualify for a 25% discount on afterschool tuition. This does not apply to non-school days or summer camp. 

    In order to receive the discount, a new PBSD 2476 Employee Verification for Afterschool Programs (form available July 1) must be completed EACH school year (after July 1) for EACH child enrolled in afterschool. Discount eligibility does not automatically roll over from year to year; a new form must be submitted each year. The discount is applied beginning the month after the employee submits the electronic PBSD 2476 Employee Verification for Afterschool Programs.

  • 3.5 Does the afterschool program accept Early Learning Coalition (ELC) certificates for payment assistance?

    Early Learning Coalition (ELC) certificates are accepted for payment assistance. Please work directly with ELC Child Care Resource and Referral (CCR&R) at 561-514-3300 if you would like your certificate used at one of our programs. 

    You can apply for School Readiness of CSC scholarships offered through the ELC Family Portal

Still have questions?

Feel free to contact us with what's on your mind.